Unpack the order and examine the plants when they arrive.
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Ordering with confidence
Live-arrival guarantee
If a plant does not arrive alive, report it through Etsy within 24 hours of delivery and include clear photos.
What the guarantee covers
A clear promise—and a simple way to report a concern.
This guarantee covers live arrival only; no other guarantees are provided.
If a plant does not arrive alive, contact me through Etsy Messages within 24 hours of delivery and include clear photographs of the plant and its packaging. The photographs should show the plant’s condition when received.
Claims are reviewed using the photographs and delivery information. Botanical Scout determines whether a claim qualifies under the live-arrival guarantee.
Contact through Etsy within 24 hours and include clear photos of both the plant and packaging.
What shipping can look like
Temporary shipping stress can be normal.
Young plants may show temporary wilting or minor leaf loss during shipping. This is normal transit stress and often improves after unpacking and gradual acclimation.
Unpack the plants promptly, check their moisture, and begin with bright shade or gentle morning light before gradually increasing their sun exposure.
Send the message within 24 hours of delivery so the order details stay together.
Photograph the plant and packaging so their condition at delivery can be reviewed.
Use the growing guide to help healthy plants transition gradually after shipping.